Privacy Policy
Last Updated: 10 June 2025 | Effective Date: 10 June 2025
Pensara ("we", "us", "our") takes the privacy of everyone who interacts with our services seriously. This policy explains what personal information we collect, how we use it, how long we keep it, and what rights you have in relation to it. It applies to information collected through this website and through our session and document support services.
If you have questions about anything in this policy, please contact us at [email protected].
1. Who We Are
The data controller for personal information processed in connection with this website and our services is:
Pensara
99 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand
Email: [email protected]
Phone: +66 2 715 6042
2. What Information We Collect
We collect personal information in the following ways:
Contact form submissions
- Full name (required)
- Email address (required)
- Phone number (optional)
- Message content (optional)
Session bookings and service engagements
- Name and contact details
- General information about your situation relevant to the service type requested
- Correspondence exchanged before, during, and after the engagement
Website use
- Analytics data (page views, session duration, approximate location) if analytics cookies are accepted
- Cookie preferences stored in your browser's local storage
We do not collect sensitive personal data such as financial account details, health information, or government identification numbers.
3. Legal Basis for Processing
We process personal information under the following bases as recognised under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, internationally recognised data protection principles:
- Consent — for optional communications such as email newsletters and for analytics cookies
- Contractual necessity — to deliver the session or service you have requested
- Legitimate interest — for follow-up communications relating to a session you have attended, and for website security
- Legal obligation — where processing is required by applicable law
4. How We Use Your Information
- To respond to enquiries submitted through the contact form
- To schedule, deliver, and follow up on information sessions and document support engagements
- To send the post-session summary and any follow-up correspondence
- To improve our session materials based on feedback
- To understand how visitors use our website (analytics, only with consent)
- To fulfil any legal obligations that apply to us
We do not use personal information for automated decision-making or profiling.
5. Data Sharing
We do not sell, rent, or trade personal information. We may share data only in the following limited circumstances:
- Service providers — third-party tools used to operate the website (such as analytics platforms), subject to data processing agreements
- Legal requirements — where disclosure is required by Thai law or by a competent authority
No personal information is shared with financial services firms, advertisers, or marketing companies.
6. Data Retention
- Contact form enquiries: retained for 12 months, then deleted unless a service engagement follows
- Session and service records: retained for 3 years from the date of the engagement, then securely deleted
- Analytics data: retained in aggregated, anonymised form only
- Cookie preferences: stored in your browser until you clear them or they expire
7. Data Protection Measures
We take reasonable and appropriate measures to protect personal information from unauthorised access, alteration, disclosure, or loss. These include:
- Encrypted storage and transmission of personal data
- Access to personal information limited to staff who require it to deliver the service
- Regular review of data handling practices
- Prompt notification to affected individuals in the event of a data breach, as required by the PDPA
8. Cookies
This website uses cookies to support basic functionality and, with your consent, to gather anonymised analytics data. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
9. Your Rights
Under Thailand's PDPA, you have the following rights in relation to personal information we hold about you:
- Access — to request a copy of your personal information
- Rectification — to ask us to correct inaccurate or incomplete data
- Erasure — to request deletion of personal information where there is no continuing legal basis for holding it
- Restriction — to ask us to pause processing in certain circumstances
- Portability — to receive your data in a structured, commonly used format
- Objection — to object to processing based on legitimate interest
- Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe we have not handled your data appropriately.
10. Third-Party Links
This website may contain links to external websites, including official government resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have done so, we will delete the information promptly.
12. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated by posting an updated version on this page with a revised effective date. Continued use of the website or our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or to exercise your rights:
Pensara
99 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand
Email: [email protected]
Phone: +66 2 715 6042